Appointments must be cancelled with a 24 hour notice. You do not have to speak to anyone to cancel your appointment. You can TEXT a message to 404.939.1312 or send an email through the website on the about us page. You will be charged $25 for missed appointments without proper notification. No appointment will be accepted until this fee is collected. Deposits and payments made in advance are non-refundable. If you cancel your appointment with a 24 hour notice, they are transferable to another service or product. If you are late for appointments every effort will be made to work you in but you may be asked to reschedule.